FAQ's + Policy

Do you have sizing information?
We try to include as much accurate sizing information for each product as possible. We have also added a size chart link for every product in the product detail page. Reference the size charts to help determine your size when ordering. Being that sizing and cut will vary between brands, please use this chart as a general guide to compare the various size scales. If you are between sizes or need assistance selecting the proper size, please contact Customer Service by email or phone.

Which Payment Methods do you accept?
We accept PayPal and the following credit cards: Visa, Master Card, Discover Card and American Express.

How can I track my order?
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package. You can track your package on the USPS website.

When will my order will shipped?
Orders will ship out Tuesdays and Thursdays. We do not Ship out orders on WEEKENDS or HOLIDAYS. USPS priority is the chosen carrier and will take 2-5 business days to arrive to you. We currently do not ship internationally.

All SALE ITEMS are FINAL SALE and cannot be exchanged or returned.

If you're not completely satisfied with your purchase, you may return it for a store credit only.

REFUNDS ARE NOT AVAILABLE UNDER ANY CIRCUMSTANCE.

Please email [email protected] prior to returning your merchandise. You have 7 days from the date you receive the merchandise to exchange it for another item from THEYHERSHE. A store credit will be issued ONLY if the merchandise is returned in its original, unworn condition.

Please note the following:

Customers are responsible for ALL shipping costs.
Items may be out of stock. THEYHERSHE will make every attempt to contact the customer in the event of out of stock inventory.